Your Questions Answered

What kinds of therapy do you use?

We are committed to evidence-based practice and the highest professional and ethical standards. Your therapy program will be integrative and individualised to your specific needs and preferences.

Miriam's therapeutic approach draws from a number of evidence-based therapy models. She primarily combines the Internal Family Systems (IFS) framework and Eye Movement Desensitisation and Reprocessing (EMDR), to facilitate effective and lasting change.

More information on these therapies can be found at:

IFS: https://www.psychologytoday.com/us/therapy-types/internal-family-systems-therapy

EMDR: https://emdraa.org/emdr-resources/

Who is this service designed for?

We are an inclusive practice, and our service is available to individuals 18 years and over. If you are looking for support for someone under 18, we would be happy to provide some recommendations for you.

How secure is online therapy?

The option of online sessions allows you access and support wherever you are, at times that suit you. For secure online contact (via video call), all you need is a computer or tablet with an internet connection, and an email address. Power Diary video software is encrypted and widely used for e-health delivery. This software does not store your personal information or online video communication.

Additionally, we use Proton Mail, a secure email server which uses end-to-end encryption. If you expect to exchange any sensitive information with us via email, you may choose to set up a free Proton Mail account just for this purpose.

Your personal information, including your name, email address, and phone number, is kept completely private and will never be shared with anyone.

What about in-session confidentiality?

Everything we discuss in session is kept completely confidential. The only exceptions to this would be the threat of imminent harm to yourself or another person, or the disclosure of abuse of a minor. Any written notes we make as part of the therapeutic process are stored securely in a physical location. We do not use cloud storage, and our video sessions are not recorded.

Prior to your first session, you'll be asked to read and accept in writing the terms of our Therapeutic Contract (a return email is sufficient).

Is part of the fee covered by Medicare?

Clinical Psychology sessions with Miriam are eligible for a Medicare rebate of $141.85 per session, for clients with a current Mental Health Care Plan (MHCP) or Eating Disorder Plan (EDP) - see your GP for a referral. This rebate is available for 10 sessions per calendar year on a MHCP or 20 sessions per 12 months on an EDP.

Psychotherapy and coaching sessions with Simon are not eligible for a Medicare rebate, due to current Government regulations.

If you have private health insurance, contact your insurance provider to find out if they offer rebates for psychology consultations.

Our fees are payable either when booking online or on the day of your session, via credit/debit card, bank deposit, or cash (in person). We use the Stripe online payments system to store card details securely.

What if I need to reschedule my appointment?

We try to be as flexible as we can with cancellations and rescheduling, while also being aware that late cancellations prevent other people from accessing that appointment time. Please allow 24 business hours' notice to cancel or reschedule a booking. Cancellations within 24 hours of an appointment will attract a 50% fee unless we are able to fill your session time from our waitlist. If you are late to an appointment, it will still finish on time, to ensure that following appointments are not affected by the delay.

'As human beings, our greatness lies not so much in being able to remake the world . . . as in being able to remake ourselves'. ― Mahatma Gandhi

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